Starlink Standard Kit V4

Manufacturer's Warranty

Steps to Claim Starlink Warranty

1. Check Your Warranty Coverage
Before initiating a claim, verify your Starlink kit's warranty status. Standard kits typically carry a 12-month
limited warranty, while High-Performance kits may carry a 24-month warranty. You will need your Starlink Kit
Identifier or Serial Number (S/N) located on the hardware or box.

2. Prepare Your Information
To ensure a smooth process with Starlink, have the following ready:

• Your device's Serial Number or Kit Identifier.
• Proof of Purchase:
  A valid purchase invoice from TiraTech. This serves as your official proof of purchase to validate the warranty
  with Starlink. If you need a copy of your invoice, contact TiraTech support at contact@tiratech.com.my or via
  WhatsApp at 011-5682 2590.
• Photographic Evidence:
  Clear photos of any visible damage or hardware defects.
• A clear description of the issue.

3. Run Diagnostics via the Starlink App (Recommended)
If your device is partially functional or experiencing connectivity drops, it is highly recommended to use the
official Starlink app (available for iOS and Android). It allows you to check for system alerts, review connection
statistics, run speed tests, and gather diagnostic data that support can use to evaluate your claim.

4. Contact Starlink Support
Reach out to Starlink technical support directly to initiate a claim or request a replacement:

• Online Support Portal:
  Log in to your account on the Starlink Customer Support Portal and click "Contact Support." Provide a detailed
  description of the failure, specify which device on your account is affected, and upload your diagnostic
  screenshots and photos.
• Starlink App:
  You can also submit and manage support tickets directly through the mobile app.

5. Service and Replacement Methods
Once a claim is approved, Starlink handles the replacement process directly:

• Direct Shipping:
  Replacement parts or kits will be shipped directly to the registered service address on your Starlink account.
• Equipment Returns:
  Starlink support will guide you through returning the defective device. They typically provide a return shipping
  label. It is crucial to return the defective unit within the specified timeframe, or Starlink may charge your
  account for the cost of the replacement.

Important Warranty Information

• Voiding the Warranty:
  The standard Starlink limited warranty does not cover physical damage, liquid damage, extreme weather events
  outside the product's specified operating conditions, or unauthorized modifications and disassembly. Removing or
  defacing the original serial number label will immediately void your warranty.
• TiraTech Service Disclaimer:
  Please note that TiraTech serves as your retail provider. TiraTech does not handle direct returns, one-to-one
  exchanges, or in-house technical repairs for Starlink hardware. All warranty claims, diagnostics, and hardware
  replacements must be processed directly through Starlink's official support channels.
• Disclaimer:
  The warranty information provided above is for reference purposes only. Warranty terms vary by region and specific
  product model. Always refer to Starlink’s official legal and warranty documentation for the most accurate and
  up-to-date information.