Asus ROG Strix G16 G615J-HN3046W 16

Manufacturer's Warranty

Steps to Claim ASUS Warranty

1. Check Your Warranty Coverage

Before initiating a claim, verify your product's warranty status. Locate your product's Serial Number (S/N) and enter it into the official ASUS Warranty Status Inquiry portal.

2. Prepare Your Information

To ensure a smooth process, have the following ready:

• Your device's Serial Number.
• Proof of Purchase: A valid purchase invoice from an authorized dealer. If you cannot provide a valid purchase invoice, the warranty period will be calculated based on the product's manufacturing date determined by the serial number.
• A clear description of the issue.

3. Run Diagnostics via MyASUS (Recommended)

If your device is functional, ASUS highly recommends using the MyASUS app (available for Windows and mobile). It allows you to run system diagnostics, update drivers, and communicate directly with customer support to log an issue.

4. Contact ASUS Support Malaysia

Reach out to ASUS technical support to initiate a claim or request an RMA (Return Merchandise Authorization):

• Online Support Portal: Visit the ASUS Malaysia Support Page to request an RMA online, chat with support via WhatsApp, or submit an email ticket.
• MyASUS App: You can submit a repair request directly through the app.

5. Service Methods

Depending on your specific ASUS product and warranty coverage, ASUS offers several service options in Malaysia:

• Service Centers: You can drop off your device at an ASUS Authorized Service Center.
• Alternative Methods: ASUS also provides Pick Up, On-Site, and Drop Zone services depending on the device category and whether you hold an ASUS Premium Care package.

Important Warranty Information

• Voiding the Warranty: The standard warranty does not cover damage caused by improper use, unauthorized disassembly or installation, natural disasters, or contact with liquid. Crucially, removing or defacing the ASUS original warranty label (with the serial number) will immediately void your warranty.
• Third-Party Upgrades: If damage is caused to ASUS parts by third-party components during an upgrade, the cost of replacing the damaged ASUS parts will not be covered under warranty. It will be the customer's responsibility; but the warranty still applies to the entire device.
• ASUS Perfect Warranty: If your device includes the ASUS Perfect Warranty (Local Accidental Damage Protection), you may be covered for accidents like drops, falls, liquid damage, or electrical surges during the first year. Inform the support agent if this applies to your unit.

Disclaimer: The warranty information provided above is for reference purposes only. Warranty terms vary by region and specific product model. Always refer to ASUS’s official website or speak to an authorized agent for the most accurate and up-to-date information.